Privacy Policy

When you register as a seller we collect:

• Full name and phone number (required for OTP verification)
• Location (sub-county or ward)
• Seller type (farmer or broker)
• Government ID or business certificate (if you opt to get verified)
• Referral code used at registration

When you use the platform we automatically collect:

• IP address and device/browser type
• Pages visited and listings viewed
• Search queries and filter choices
• Contact unlock transactions (listing ID, timestamp, payment status)

We do not collect national ID numbers beyond what you upload for verification, and we do not collect financial account credentials.

• To create and manage your seller account.
• To send OTP verification codes via SMS.
• To facilitate contact unlocks and M-Pesa STK push payments.
• To award referral credits and track referral relationships.
• To moderate listings and enforce our Terms of Service.
• To improve platform performance and user experience.
• To send service notifications (no marketing without consent).

We share your data only as follows:

• Buyers who unlock your contact: Your phone number and display name are shared after a successful paid unlock.
• Safaricom (M-Pesa): Payment processing requires sharing the buyer's phone number with Safaricom to initiate the STK push.
• Cloud infrastructure: We use reputable cloud providers with data-processing agreements. Data is hosted in data centres with adequate protection.
• Law enforcement: We will disclose data where required by valid Kenyan legal process.

We do not sell your personal data to third parties.

• Account data is retained while your account is active and for 2 years after closure.
• Transaction records are retained for 7 years for financial compliance.
• ID documents uploaded for verification are retained for 3 years after upload.
• You may request deletion of non-statutory data at any time (see Section 6).

eMarket uses session cookies solely to maintain authentication state. We do not use third-party advertising or tracking cookies.

Under the Kenya Data Protection Act you have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of data we are not legally required to retain.
• Object to processing of your data for marketing purposes.
• Withdraw consent at any time (without affecting prior processing).

To exercise any right, email support@e-poultry.com with your request. We will respond within 14 days.

We use TLS encryption for all data in transit, access controls, and regular security reviews. However, no internet transmission is 100% secure. You use the platform at your own risk.