Terms of Service

eMarket is an online classifieds marketplace that enables registered sellers to list poultry products and enables buyers to discover and contact sellers. eMarket is not a party to any transaction. We do not buy, sell, hold, transfer, or guarantee any goods. All trades occur directly between buyers and sellers.

• You must be at least 18 years old.
• You must provide accurate registration information including a valid Kenyan mobile number.
• You must not be prohibited from using our services under Kenyan law.
• One account per person. Duplicate or fraudulent accounts will be terminated.

As a seller you agree to:

• List only products you own or have the right to sell.
• Provide accurate descriptions, prices, quantities, and locations.
• Respond to buyer enquiries promptly and in good faith.
• Not list prohibited items (see Section 7).
• Not post duplicate, spam, or misleading listings.
• Not circumvent the contact-unlock system by embedding phone numbers in listing text or images.
• Honour prices and quantities stated at the time of buyer contact.

As a buyer you agree to:

• Conduct due diligence including physical inspection of goods before payment.
• Not request contact unlock with no genuine intent to purchase.
• Not harass, threaten, or defraud sellers.
• Accept that the platform does not guarantee product quality, quantity, or seller compliance.

Listing on eMarket is free. A contact unlock fee (currently KES 30, subject to change with 14 days' notice) is charged to buyers to reveal a seller's phone number. This fee is non-refundable once the contact details have been disclosed.

Payments are processed via M-Pesa STK push. By initiating a payment you authorise the deduction from your M-Pesa account. eMarket is not responsible for failed STK pushes caused by insufficient funds, network errors, or Safaricom service disruptions.

Sellers registered on the e-Poultry farm management app ("platform farmers") may have listings auto-generated from their batch data. These listings carry a Batch Verified badge indicating the data originates from e-Poultry's farm records. This badge reflects data accuracy at the time of sync and is not a guarantee of current stock levels.

• Diseased, condemned, or unlicensed poultry or poultry products.
• Products that violate Kenya Veterinary Board or KEBS regulations.
• Stolen goods.
• Misleading or fraudulent listings.
• Any listing that violates Kenyan law.

Violation will result in immediate listing removal and may result in account suspension, permanent ban, and referral to law-enforcement authorities.

To the maximum extent permitted by Kenyan law, e-Poultry Ltd shall not be liable for:

• Any loss arising from a transaction between a buyer and seller.
• Product defects, non-delivery, or fraud by any party.
• Indirect, incidental, or consequential damages of any kind.
• Platform downtime, data loss, or security breaches beyond our reasonable control.

Our maximum aggregate liability to you for any claim shall not exceed KES 5,000 or the total fees you paid to us in the 30 days preceding the claim, whichever is less.

All platform content, branding, and software belong to e-Poultry Ltd. You may not scrape, copy, or reproduce platform content without written permission.

We may suspend or terminate your account at any time for breach of these Terms or at our discretion. You may close your account at any time by contacting support.

These Terms are governed by the laws of Kenya. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Nairobi, Kenya.

We may update these Terms. Material changes will be notified via the platform or by SMS to your registered number at least 7 days before they take effect. Continued use after that date constitutes acceptance.